Codex Micro: No device found

Hi, I received my Codex Micro today and haven’t been able to use it at all. On the very first connection attempt, Input showed “No Device Found.”

I’ve tried multiple known-good USB-C data cables and tested the keyboard on two different Macs, but the result is the same. The device doesn’t appear in macOS System Information, system_profiler SPUSBDataType, or ioreg -p IOUSB, even when connected directly to the Mac. Other USB-C devices work normally with the same ports and cables.

Since the keyboard has never successfully connected or been used, this appears to be a defective unit. Could you please arrange a replacement?

If you could share a support email address (or open a support ticket), I'd be happy to send my order number, screenshots, terminal output, and a video of the issue there.

Thanks!