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Creator Micro v2, knob1 - Battery charging issue (MEGATHREAD)

Bugs

Hey everyone,

If youโ€™re experiencing problems with battery charging on your Creator Micro v2 or Knob1, please read the whole post before installing the diagnostic firmware.

IMPORTANT NOTE: This update does NOT include a fix. It is designed solely to gather diagnostic data so we can understand what is preventing the charging cycle from completing. Installing it is not mandatory, but your participation would greatly help us resolve the issue.

Weโ€™ve already solved about 90% of the charging issues reported so far, thanks to everyone who submitted feedback. However, thereโ€™s still a small number of cases where the problem persists, and we need to gather more information to identify and fix them.

We are in contact with the chip manufacturer to figure out whatโ€™s going on, and your detailed reports are essential.

Please include in your comment:

  • What exactly happens when you try to charge (LED behavior, percentage stuck, etc.)

  • Which cable and adapter youโ€™re using

  • Whether charging ever worked correctly

  • Any other symptoms

To ensure we collect detailed diagnostic data on your specific case, we have created a custom version of Input and a matching device firmware with an integrated system which collects battery information and charging status. We kindly ask you to leave Input open in the background so the diagnostics can run continuously. You can keep using your device as usual during this process!

The more data we are able to collect, the faster we are be able to provide a definitive fix.

Instructions

First, download and install the custom Input application that matches your operating system:

Next download only the firmware that matches your device model from this post:

โš ๏ธ IMPORTANT NOTE: Due to the diagnostic data being sent from the device, you might notice a small delay in typing every 10 seconds. This is completely normal and will go away when you decide to go back to the stock firmware.

Finally install the custom firmware, to do so follow these steps carefully:

  1. Open the Input application and connect your device via USB. (If you have other Work Louder products turn them off)

  2. Once the device appears in Input, go to the Setup tab.

  3. Click Advanced Flash.

  4. Click Bootloader and wait until the button turns yellow. This means the device is in bootloader mode.

  5. Click Choose firmware file and select the custom firmware you downloaded.

  6. Click the Flash button that appears and wait until the flashing process finishes.

    Do NOT disconnect the device during flashing.

  7. When finished, exit the Advanced Flash screen.

After the custom Input application and firmware are installed, you may continue using your device as usual.

Thank you for reporting! Great new is that this is something 100% fixable in software and we just need to tweaks the right levers.

Product
knob1, Creator Micro v2
Posted by Davide // Work Louder ยท
Status: Completed9 comments

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Comments9

  • eproxus

    โ€ข

    Jun 5

    What is the status of getting this issue fixed?

    Iโ€™m using the Micro 2 with both Windows and macOS and am experiencing this issue. On Windows, when connecting it via Bluetooth it always reports 1-4% battery even if the device has not been used. When I connect a pure USB-C power cable (no data, just attached to a power supply) it disconnects from Bluetooth (annoying). If I reconnect it it reports as charging, but as soon as I turn it on the next day the battery is drained again (even though the device has not been in use).

  • Geert Van Daal

    โ€ข

    Apr 16

    what is the status on fixing the battery issue. My issue is the battery seemingly not holding the charge. As soon as I unplug, for a couple minutes all is fine, but then my laptop throws the low battery warning although itโ€™s been plugged in all the time.

    This issue was not present from the beginning but started occurring a couple months later.

    Using the orange usb-C cable

    • Geert Van Daal

      โ€ข

      Apr 20

      @Davide // Work Louder

  • sz3k

    โ€ข

    Feb 7

    • What exactly happens when you try to charge (LED behavior, percentage stuck, etc.)

    My knob1 looks like the battery only displays 1 bar regardless of how long it is actually left plugged in/charged.

    • Which cable and adapter youโ€™re using

    I am using the Ordinary Labs USB A to C Flemo cable.

    • Whether charging ever worked correctly

    It did on receipt and it stopped working later.

    • Any other symptoms

    The keyboard had an issue this morning where USB malfunctioned for about 10 minutes that fixed itself, but whether this was hardware or firmware is unclear to me. I have already been using the diagnostic firmware for a while.

  • Lm

    โ€ข

    Feb 1

    Hello all!

    This has been since about 1/10. At first, the battery draining increased significantly, draining at about 1% every minute or so, faster if I started typing at about 1% for every 3 keys clicked. Now every time I unplug from the wire, the battery drains to 0% (according to my Bluetooth settings) instantly. Also, another note; it seems to charge to 100% much faster than usual. I understand both are visual bugs, but for further context, I am plugging the cable into the Mac mini, not a high-powered cube. Before this issue started, it would take about an hour to fully charge.

    Would love to be kept in the loop for when itโ€™s safe for me to actually not use it wired without experiencing this issue.

    Otherwise, I love everything about this keyboard!!

  • Milos Milikic

    โ€ข

    Jan 19

    Hello,

    After the last firmware update, I can see the battery indicator (the percentage goes up slowly) while itโ€™s charging. It takes 4-5 hours to charge to 100%.

    After I disconnect the cable when itโ€™s fully charged, the percentage drops to 1% within a minute.


    I can use the device for a day or two, depending on how much I work, before it shuts down completely. For all that time, the percentage stays at 1%.

    Iโ€™m using the provided cable connected to the MacBook or Studio Display. Same results.

    Btw, I have a question: How long should the battery last?

  • Cristian Ricca

    โ€ข

    Jan 19

    Battery issue on my Framer Creator. The battery drains immediatly even after 24 hours of charge. It frains in 1/2 minutes.
    Tried different cable and plug, no difference

  • Jaimin Gandhi

    โ€ข

    Jan 15

    Hello,

    I am experiencing an issue where the battery does not appear to hold a charge at all. I have to keep the cable plugged in at all times. When I remove it, the keyboard turns on. I am on the latest software but the issue still persists.

  • visualmethod

    โ€ข

    Jan 13

    Hi everyone,

    I received my Creator Micro v2 last week and have been able to replicate this issue when pairing with different computers (macOS in all of them)

    CM2 is up to date (v0.2.3) and Input as well (0.12.6). Iโ€™ve also tried doing a hard reset via board button as per CS recommendations.

    Hereโ€™s a recording of the issue (disconnections are reboots of the CM2 on my end)